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Comdial Phone Systems Overview

Comdial Review
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A Brief History of Comdial

Comdial has a long history. Established in 1977 as a telecommunications research company located in Oregon, the firm grew to be one of the largest producers of business telephone systems in the USA.

Their success peaked during the 1990's, then, in 2005, due to an imminent threat of bankruptcy, Comdial was purchased and taken over by Vertical Communications.

Between the inception of Comdial and its present day amalgamation with Vertical Communications, there have been many changes which are briefly outlined as follows:

1982 - The company acquired Telephone System Center Inc in Charlottesville VA, a division of General Dynamics involved in the design and production of telephone systems.

1983 - Acquisition of four other companies, including American Phone Centers and Scott Technologies Corporation, took place.

1984 - Focus was redirected towards business telephone systems.

1991 - Comdial became a leader and pioneer in CTI (Computer Telephony Integration).

1992 - Comdial introduced to the market the DXP, a digital switch compatible with analog and digital phone systems.

Comdial at its height had a large network of authorized dealers selling phone systems and PBX (Private Branch Exchange) to small businesses.

Comdial have manufactured many business systems, but to put it simply, there have been three principal systems, the oldest being the Executech system, followed by the Impact DSU/ DSU II and the DX 80 and 120.

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Discontinued and Refurbished Comdial Business Telephone Systems

Due to Comdial's history of success and its subsequent takeover by Vertical Communications, some of their products have been discontinued. These include:

  • DSU and DSU II business phone systems
  • Concierge FXT/S, Unisyn business phone systems for hotels and hospitality services
  • Digitech and Executech

Some business phone retailers sell refurbished Comdial digital phone systems that are no longer in production, for example Business Telephone Sales in Southwestern Florida have a large selection of refurbished Comdial products. However, as Comdial have manufactured numerous phone systems, it is important to take into account the compatibility of handsets and accessories to be utilized.

Vertical Comdial Business Telephone Systems

Vertical Comdial DX-120

The Vertical Comdial DX-120 business phone system for small to medium sized businesses is a scalable system, having 4 CO lines increasing to 40, 8 digital extensions expandable to 80, and 4 analog lines expandable to 8.

The DX-120 supports 200 features including remote configuration, conferencing, voicemail, auto attendant and DID (Direct Inward Dialing), permitting access to 100 stations from external callers.

In addition, there is up to 150 hours of call recording available on this system. This system may retail for anywhere between $650 and $750.

However, for a precise evaluation, it is advisable to contact Vertical or an authorized reseller.

Vertical Comdial FX II

The Vertical Comdial FX II is a scalable business phone system for small to medium scale enterprises and supports digital and VoIP (Voiceover Internet Protocol) allowing calls to be transmitted, received and managed over a data network.

Calls can be accessed from cell phones, IP (Internet Protocol) phones and digital phones. This phone system may operate from a single office to a maximum of 14 offices while supporting 8 to 4,800 users.

There is a limit of 10.000 mailboxes and 3,600 lines. This phone system incorporates a hot desking function which allows employees to customize and set up their own work station while away from the office.

The Vertical Comdial Interchange Messaging can retail from upwards of $2,000, however it is prudent to refer to Vertical or their authorized resellers for verification of prices which may vary according to business size and requirements.

Vertical Comdial MP 5000

This MP 5000 is suitable for large scale distributed enterprises and has the facilities to connect to remote sites and employees on-the-go.

Law enforcement, law firms, healthcare and real estate agents are among the types of business entities that have found this phone system particularly beneficial.

The Vertical Comdial supports SIP (Session Initiated Protocol), VoIP, digital and analog, and is a unified communications phone system featuring IP video, conferencing, hot desking and telecommuting, supporting off-site mobile employees.

A refurbished Vertical ComDial MP 5000 can be purchased for around $12,000, but remember to consult an appropriate retailer for an accurate valuation.

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