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AT&T Workforce Manager Review

What is AT&T Workforce Manager Software?

AT&T Workforce Manager is one of America’s leading field service management solutions.

The communication giant’s field management software suite leads from the front in app-based technology and is geared toward helping small to mid-sized companies. The Workforce Manager package is entirely customizable and fully accessible through the web, allowing workers in all fields to communicate and handle tasks in real time.

Review
AT&T Workforce ManagerRating
Ease of Use
Support
Mobile
Price
Summary
Reviewed by :

Workforce Manager Features

AT&T field service software is available to be used on any device and can include any number of users. There is no physical hardware that needs to be purchased or installed to use the service. What the software does include is a variety of functions designed specifically to help anyone providing an off-site service.

  • Job dispatching
  • Wireless forms
  • Mobile timekeeping
  • Event-based tracking
  • Instant messaging
  • Custom reports
  • Email integration
  • Custom color and logos

Benefits

Mobile App Integration

Since one of the biggest hurdles for a technician is communicating with a manager during a remote job, the ability to track and access data at all times is extremely helpful. This is a key feature for improving efficiency for field workers.

Better Job Management

Within the office, this software also helps to streamline the various procedures associated with servicing a large number of customers. Business owners can use Workforce Manager from any device to update a job status, track employee hours, create an easily accessible PDF and maintain a detailed schedule for all workers and customers.

Real-Time GPS Tracking

For years, knowing the whereabouts of workers was the bane of every field service provider’s existence. With GPS tracking that can monitor technicians and vehicles, it’s much easier for you to give customers accurate scheduling updates and always stay in the loop about which employees are on the move.

Customization

Workforce Manager is used by companies in many different industries, including electricians, gardeners, plumbers, pest controllers and many, many more. Because of this diverse client base, the company tries to make the program entirely customizable so it will meet the needs of all the different businesses employing the service.

Workforce Manager Pricing

Services and pricing are kept very simple with this product.

The cost is a monthly fee charged per user and workers can be added to or dropped from the network at any time.

Standard

$10 ea / Per month

Enhanced

$15 ea / Per month

Premium

$20 ea / Per month

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Customer Service

Because AT&T is an established player in the field service software arena, customers can expect fast and reliable customer support. In addition to 24-hour phone support, customers can email and contact AT&T via social media.

All in all, the customer support is above average, and the company also tries to make helpful problem solving information available through blog posts and other social media outlets.

Case Study: Rolland Reash Plumbing

Lisa Sarson owns a residential plumbing business with a team that serves customers in Jacksonville. Because of Rolland Reash’s modest size, the company has no need for a massive system of servers and company phones to keep the workers connected. However, it’s very important for Rolland Reash to keep the office staff and technicians on the same page so that customer service doesn’t suffer. That’s why they turned to Workforce Manager.

With web-based solutions that are user friendly and easy to incorporate, recording information and handling workflow has become much easier for this plumbing service. The management team note that while some of their workers are not especially tech-savvy, the service provided by Workforce has helped everyone improve their efficiency without causing a technology headache.

Our Verdict

With a growing number of choices when it comes to field service software, what’s most important is that you find a product that truly suits your business. For small and medium sized companies that employ multiple field technicians, Workforce Manager might be the exact solution you’re looking for.

The technology is easy to use and designed specifically to help with the scheduling and management issues that can cause much strife in the field service industry.