What Is ServiceCEO?
While some companies in the field service management software space attempt to be all things to all comers, this can sometimes come at a price, with small and medium-sized businesses often feeling lost among the larger businesses that tend to make up the backbone of these larger companies' customer bases.
ServiceCEO takes more of a niche approach, choosing instead to offer a wider range of services to a smaller business segment -- namely, home services companies. This narrow focus allows them to focus their efforts and products in a way that results in a product that's full-featured and genuinely useful, rather than bundling specs and features that might otherwise gather dust.
|Ease of Use|
|Reviewed by Expert Market:||04/19/2016|
On the surface, ServiceCEO’s niche focus would seem limiting. However, it’s something else again in practice. Specializing in home services companies – while admittedly a business segment that encompasses a wider than average variety of businesses – has enabled ServiceCEO to devise and support a solution that’s genuinely useful and intuitive for those businesses’ everyday needs.
Whether you're directing a field staff or you're a worker waiting on their next assignment, ServiceCEO software has you covered. The feature set is robust both on the back end and on mobile, with the added bonus that you can set up a client portal for your business's customers.
On the administrative side, your toolkit includes scheduling and dispatch, job and task management, CRM, data storage, employee management, reporting, scheduling and accounting tools. Your field techs can view and update schedules, invoice, collect signatures and process payments, estimate jobs, and update work orders.
The customer portal allows for customer feedback, service requests, job status overview, and account management. Thanks to a franchisor platform, franchisors have the option to provide ServiceCEO as a service to franchisees, which both extends support for franchisee operations, and also allows franchisors to monitor franchisee performance to enhance accountability.
ServiceCEO specializes in home services companies, which covers a surprisingly broad range of businesses. These include construction, remodeling, handymen and home repair, pest control, lawn care and landscaping services, plumbers, electricians, HVAC installation and service, housekeepers and cleaning services, pool and spa services, internet and satellite installers, pet sitters, and mobile car detailing.
Security and Privacy
ServiceCEO has two methods of delivery. The most popular of these, ServiceCEO Web, is cloud-based. The advantages here are threefold: there's no specialized software, nor is there any need for a server and all the attendant IT headaches that go with it, and it's accessible by your workforce wherever they may be.
ServiceCEO Office trades the cloud for a simple desktop install that allows the user to customize the feature set, using only the features they need and turning off the rest.
Going Mobile with ServiceCEO
ServiceCEO's Android and iOS compatible mobile app maps your technicians' routes to their next job, allows them to view and update statuses on work orders, logs time spent on the job, update charge records, capture signatures, and add products.
All information and changes that are logged are automatically synced so that progress can be monitored in real time. This system allows for greater independence without sacrificing accountability. Since many functions are available offline, updates can still be made and will sync when internet acess is available.
ServiceCEO software is part of the WorkWave family of companies. Customers can take advantage of a number of other services that complement the ServiceCEO suite. These include web marketing assistance, sales funnel management, lead generation and management, marketing automation, customer experience tools, and a variety of other resources.
Used in tandem with ServiceCEO, these services can help your business improve not only efficiency, but also overall profitability.
Case Study: The Good Handyman
Andy Sjostrom, owner of The Good Handyman, sought a web-based solution that would combine and streamline his business's workflow. He came to ServiceCEO after first trying another company's software and finding it lacking.
With ServiceCEO's ease of use and comprehensive training, Sjostrom estimates that he was up and running within 24 hours. With better communication and scheduling, there were fewer errors; jobs were completed quickly, and customer satisfaction was greatly improved. Sjostrom also had particular praise for ServiceCEO's customer support, which was highly responsive to his business's needs and suggestions.