Oregon-based SaaS company Corrigo was founded in 1999, and from the first day they've been dedicated solely to facilities management. Though the business has grown and evolved over the course of the last decade and a half, its core remains the same. Because of that, it's become a go-to computerized maintenance management system (CMMS) solution for retailers, property managers, restaurateurs, supermarkets, and a host of other businesses - from small family SMBs to enterprise-level deployments for multinational corporations - to manage their work order needs.
|Corrigo Work Order Network||Rating|
|Ease of Use|
|Reviewed by Expert Market:||08/26/2016|
The company's signature offering is Corrigo WON, which stands for Corrigo Work Order Network. A unified service, it's intended for both facility managers and service providers. Among its key features:
- Bid manager: this allows facility managers to solicit and track the progress of bids from an extensive network of rated service providers.
- CorrigoNet mobile app: available for Android and iOS, this application lets field techs track, schedule and request work orders.
- Enterprise: a full-time snapshot of locations, people, assets and customers.
- Field Service Manager: network your technicians for unified tracking, dispatch, invoice completion, and more. Techs are given all information - from work orders to warranty information - needed to finish the job and invoice for their work.
- Provider directory: a listing of pre-qualified and rated providers targeted to your geographic area.
Benefits of Using Corrigo Work Order Network
- Reduce paperwork: all relevant information can be gathered, edited, and archived electronically.
- Improve efficiency: from asset and personnel allocation to dispatch, you can get the job done with the right people, and with fewer delays.
- Reduce unnecessary costs: businesses can stop paying for work under warranty, while service providers can invoice faster and more accurately than before.
- Accountability: by monitoring the type and frequency of work done, and monitoring vendor work and progress, companies get better accountability and can better control their repair and maintenance (R&M) costs.
- Improve Access: Changes to work orders can be made, or viewed, from anywhere. Better communication improves accountability, outcomes, and satisfaction.
Pros and Cons of Corrigo Work Order Network
- Ease of use: the WON system doesn't have a steep learning curve.
- Easy customization: one reason WON is so easily adaptable is that businesses find it easy to customize to their needs.
- Excellent reporting: the metrics gathered by the software make it easier to make sense of your business and use the software to your benefit.
- Accuracy: less paperwork, and less steps for bidding, logging, and billing, means less chance for mistakes.
- Integrations: The integrations that are available for CorrigoWON -- such as QuickBooks -- work quite well, and the company provides detailed information for those wishing to perform their own integrations. If you're looking for an off-the-shelf solution, however, you'll find that the options are thin.
- Mobile app: What should, in theory, be a tremendous asset to a mobile workforce can be frustrating for some users; the application is reportedly crash-prone, and some have complained that new work notifications often have to be checked manually.
Corrigo Work Order Network Pricing
When it comes to Corrigo pricing, it varies depending on functionality and the scale of the business. With that said, prices typically begin at roughly $20 per user per month.
Who Uses Corrigo Services?
While Corrigo boasts a number of household names among their clientele - including Domino's, KFC, Marriott, ShopRite, Sprint, and Tru Green - the scalability of their solutions makes it equally suited to small businesses as much as it does for larger ones.
Corrigo Case Study: El Pollo Loco
El Pollo Loco operates more than 170 corporate-owned stores in five states. While any business of that size will face certain challenges, the company found that its two biggest issues were unnecessary service calls, and a high payment volume for work done under warranty. To solve both problems, they turned to Corrigo's Work Order Network.
WON allowed for a single standard to be implemented across the chain for work order procedure, allowing for repair of small issues by store staff under guidance from the operations department, and then providing for the escalation of more major repairs. In the event that an outside vendor or technician was needed, that process could also be centrally monitored and dispatched.
As a result of the implementation, the company now has complete work order information, full transparency, and a higher degree of accountability than before. Every action taken - advice, escalation, work orders, dispatch, and work completion - is visible, and has resulted in lower costs for El Pollo Loco while also reducing overhead (and thus increasing profit) for their vendors.
Expert Market Verdict
Corrigo is a great choice if your company is looking at a way of streamlining work orders while reducing unnecessary costs. Its ease of use means that it can be picked up quickly and understood by most - allowing for concise analysis of work data so users can stay on top of what needs doing, where, when and why without having to break a sweat.
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