For hoteliers and motel owners credit card processing is a vital service. They need a secure way for their customers to pay regardless of where they are in the hotel or what service they are using.
It's important for all businesses to be able to maximize sales by being able to accept debit or credit card payments from customers on their websites, or indeed face to face.
The old style solution of recording a credit card number when a client books in and allowing charges to build up and be paid at the end of their stay is no longer the best approach. This system is open to abuse, with people putting their drinks and meals on other people's bills.
Nowadays, many customers prefer to pay as they go. That way they do not have a shock at the end of their stay when they are presented with a large bill.
It also means that they have a proper record on their credit card or bankcard statement of where their money went rather than just a single transaction that combines everything.
The Modern Approach to Processing Credit Cards in Hotels
By far the best approach is for hotels to allow their guests to pay for everything as they buy. To achieve this, most modern hotels need a range of credit card processing terminals.
Traditional card terminals work well at the front desk and the spa, but in the bar and restaurant mobile card terminals are the best answer.
Using a pay as you go approach reduces the chances of disputes, but it is important to use a machine that keeps a proper record of each transaction including the date, time and where in the hotel the transaction took place.
With this information, it is far easier for the guest to remember the transaction, realize that it is genuine and not dispute the bill.
ConsiderationsWhen choosing credit card terminals for a hotel or bed and breakfast business there are a number of things that owners need to consider. The most important considerations are:
It is important to choose a credit card processor and terminals which are capable of processing all of the major credit cards including those used by people from abroad.
Understanding the lease fees is just as important as knowing what the transaction fees are. Be cautious if there is a per transaction fee rather than just a percentage charge.
Bear in mind that in the hotel industry many purchases are small and a per transaction fee on small transactions can seriously affect a hotel's bottom line.
Security and Speed
Security and speed are two important considerations. In the hotel trade, it is particularly important to process transactions quickly, but each one needs to be fully verified.