Acquire More Clients
Making the right call at the right time could be the difference between closing ‘the sale of the day’ and regretting ‘the one that got away’.
To this end, call center software maximizes your chances of success. With it, your sales agents can make customized caller profiles for all their prospects and, at the click of a button, find out when they were last contacted, what the call was about, and even listen to recordings. You can strike up conversations with strangers as naturally as if you were old friends. That’s good for building client relationships and great for business.
Increase E-commerce Conversion Rates
If you got your website designed professionally, it should convert a high percentage of visitors into paying customers. But no matter how smooth you make your online user journey, some customers will always want pre-purchase phone support. And did you know that half of online shoppers will only call your customer support line once before abandoning an online purchase attempt?
Call center software uses call routing technology to help you make those calls count. It automatically assigns incoming calls to the most appropriate agents based on their knowledge, language skills and prior interactions with the caller. And when your staff are stretched during peak hours, call queueing keeps your callers on the line so you can help them complete their purchases.
Improve Customer Service
Call center software keeps your customers happy, thanks to integrations with tons of different customer relationship management (CRM) solutions.
These integrations significantly extend your customer service agents’ capabilities, allowing them to get more client/caller information, analyze customer data, strengthen customer relations, and more, all within the same platform.
Save Time and Money
If your agents spend almost as long dialing phone numbers as they do speaking with leads and customers, a call center solution might help you. Call center software cuts dialing down to a single button click, enabling your team to make and receive a much higher volume of calls.
There’s also no need to shell out on hardware. Unlike a traditional call center that relies on expensive telephone lines, call center software uses on cost-effective Voice over Internet Protocol (VoIP) technology to send call data digitally via the internet. The only hardware you need is a computer and a hands-free microphone headset; reinvest the rest in your business.