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Best Office Phone Systems for 2017

Choosing the right office phone system for your business is important as you will be using it to communicate with customers, partners and employees. A well chosen system can help you communicate more effectively and increase your sales.

Office phone systems

When deciding upon a new phone system four your office you will need to take the following into consideration; your budget, how many employees your firm has, what features you need now, what features you might need in the future, your company's growth plans and the skill level of your employees.

Knowing the answers to these questions will ultimately help you decide from the many different business phone systems that are available on the market today.

The providers covered below can also benefit businesses in various sectors as well as those that do no operate from traditional office spaces. This may be the case if you are looking for a hotel phone system or to fill your telecom needs virtually in the form of virtual call center solutions software.

Typical Features

The following is a list of the features most office phone systems will include:

  • Auto Attendant - Allows calls to be handled 24/7.
  • Automated Directory - Allows the caller to select the appropriate extension and the call is directed automatically.
  • Call Forwarding - Allows the employee to transfer to voicemail or to another extension.
  • Speed Dial and Last Number Recall - Records numbers most often used, the redial button connects to the last number called.
  • Conference Calling - Enables two or more people to communicate on the phone.
  • Music on Hold - Self-explanatory to anyone left hanging on the end of a phone when contacting a call center.
  • Compare Price Quotes from Leading Suppliers to Save up to 30%

    Do you already have a Phone System?

    Which Type of Office Phone System Is Suitable?

    There are basically three types of phone system. These are: KSU, PBX and VoIP. All may be hosted or unhosted.

    A hosted system means that the infrastructure of the business phone network is supported by an outside company i.e. a telephone company.

    KSU: Start at around $500 for up to 25 extensions. The price goes up the more lines/extensions you need.

    PBX: Generally the most expensive option, it is also the one that offers the greatest flexibility. These generally cost at $1,000 to set-up.

    VoIP: Often the cheapest option with prices now dropping as low as $100 per employee to set-up.

    Read more:

    Office Suppliers

    Toshiba

    Toshiba logo

    Toshiba's systems are suitable for businesses of all sizes. They can be delivered either as a cloud service or as a unified on-site IP system. If you start with a cloud system you can choose to migrate this into an in house system at a future point if required.

    Even their smallest system, the Strata CIX40 (for up to 24 users), includes industry leading features such as; voicemail, auto attendant, text to speech, automated speech recognition, automatic call distribution, interactive voice response, video conferencing, future flex and call manager unified communications.

    Prices are largely dependent on the number of extensions and cabling your business requires and can range from a few hundred to a few thousand dollars.

    Toshiba run a network of authorized dealerships across the US who can give you a personalized quote. Or you can fill out our from at the top of the page to get comparative quotes from a selection of leading suppliers, tailored to your needs.

    Learn more: Toshiba

    Avaya

    Avaya logo

    Avaya offer a number of different solutions for businesses of all different sizes and available features include; instant messaging, calendar, web based productivity apps, touch screen directories, multilingual hardware, auto attendant, and voicemail.

    Avaya phones are also noted for their energy efficiency with desktop models using 40 - 60% less energy than most comparable phones on the market.

    An Avaya system can cost anything from $400 upwards depending on the size of your company. However, if budget is a real concern then many suppliers offer pre-owned systems with many of the latest features but at a fraction of the cost.

    Learn more: Avaya

    Panasonic

    Panasonic logo

    Panasonic offers business phone systems which can be easily configured for 8 to 1,000 extensions with the capacity for seamless extension.

    Their systems allow users to centralize features for multiple locations and businesses can reduce costs by leveraging any existing data networks.

    They also allow you to support your mobile workforce using wireless connectivity.

    Panasonic office phone systems are used by a wide range of businesses from Notebooks.com and Maryland Digestive Disease Center to The City of White House government offices.

    Available features include; touchscreen display, Bluetooth, video conferencing, automatic call distribution, instant messaging, call logs and auto attendant.

    Panasonic are aware of the financial pressures on many businesses and for this reason they offer a number of finance options, through their business partner Marlin, to make the phone system you need accessible to you.

    Panasonic have a nationwide network of authorized dealers who will be able to discuss your system requirements with you as well as provide personalized finance quotes if required.

    Learn more: Panasonic

    Mitel Business

    Mitel logo

    Mitel offer their customers a complete range of digital and IP phones alongside operator consoles, desktop applications and other peripherals which create unified communications systems for their customers.

    Mitel systems are designed to be feature rich and intuitive for users to operate. Their hardware starts from entry level phones for hotel rooms or retail stores to those which are suited to the enterprise executive with plenty of built in features.

    Some of the features available include; touch screen displays, up to 48 programmable keys, hands free speaker phone, video conferencing, auto attendant, integrated voice recognition, desktop applications and voicemail.

    Their systems can be integrated with cell phones so a mobile workforce can benefit from the highest levels of communication support.

    The cost of a Mitel system will depend on the features you require and the number of extensions.

    Businesses are therefore advised to contact their local supplier in order to obtain a detailed custom quote.

    Learn more: Mitel