Data has become an essential part of business, powering decisions about everything from product development to marketing efforts. But there are complexities connected to collecting and working with data, especially once businesses have gathered a large amount of it.
Knowledge Management Software gives businesses a way to easily manage volumes of raw data. Often built into an organization’s website, these solutions provide a way to search and browse through all of that data to find exactly the information professionals need. Knowledge Management Software can be set up in a variety of formats, depending on the solutions provider, but the end goal is always the same: to make it easier for businesses to work with data.
Businesses rely on Knowledge Management Software to provide accuracy and accessibility to information for their help desks, customer support service centers, and other types of support. By putting a system in place that allows for easy searches of data, businesses can personalize interactions and improve customer service and sales efforts. Through the use of these systems, businesses can see an increase in revenue by having enhanced visibility into the customers interacting with their products and services, as well as how they’re doing so.
Benefits of Knowledge Management Software
- Customizability - Businesses can choose from a wide selection of options, ranging from solutions designed for small startups to large enterprises. Dashboards and features can also be customized to meet a business’s unique needs.
- Tags - Through the use of tags, information can be designated to go into a particular group for easier searchability.
- Accuracy - Knowledge Management Software makes databases easy to update because multiple authorized employees across an organization can input information. This helps improve the accuracy of information, since employees can easily update addresses, contact names and more, based on the information they get from customers.
- Informed Decisions - With Knowledge Management Software in place, a business can easily access the information it needs to make fully-informed decisions.
- Customer Self-Service - Once Knowledge Management Software is attached to a business’s website, a portal can be set up through which customers can access answers to the questions they need. This eliminates the need to hire a large group of customer service representatives to answer these questions one on one.
Compare Knowledge Management Software and Find the Best Solution for Your Business
Top Knowledge Management Software Providers
For businesses interested in Knowledge Management Software, the options are growing along with the popularity of data analytics. A business’s choice largely depends on its existing infrastructure and budget. Below are a few of the most popular options.
Salesforce Analytics Cloud
For Salesforce users, the company’s new Wave Analytics platform is a great option, providing insight into sales activities. Plans start at $125 per user per month.
For the visually oriented, Tableau offers a user-friendly view of all of a business’s data. Businesses can choose between a desktop, cloud-based, and server-level version of the application.
Many businesses collect information in multiple databases. Qlikview combines all of that data into one application, making it easy to run reports and find information quickly. An individual-use version of the software is available for free, with pricing for additional licenses depending on the number of users or servers.
For businesses that provide knowledge bases to customers and/or IT team members, SmartSupport can help. This software is designed to help create and utilize comprehensive databases within an organization. Basic, pro, and enterprise versions are available, with plans starting at $199.
Knowledge Management Software helps businesses organize and access their data, allowing it to be put to better use. With so many options available, businesses can easily find the software that meets their own unique needs. Once data is easily organized in a searchable format, businesses can feel comfortable working with it, empowering them to have confidence as they grow their databases.