Field Service Management (FSM) software is a system for coordinating field operations via a mobile workforce, usually via a Cloud-based software system which can be accessed from any web browser.
As well as in the Cloud, FSM software solutions can also be hosted locally.
Why Use Field Service Management Software?
One of the biggest challenges of running a business is controlling operating overheads. Success or failure can pivot on how well your business foresees and manages the day-to-day cost of running the business while anticipating and preventing the many problems that can arise.
Businesses that rely on technicians or other field personnel have a unique set of challenges. These include keeping tabs on their people and assets, managing time and payroll, preventing waste and theft, and ensuring timely payment. The right field service management software streamlines your workflow, giving you a real-time view into what your workers are doing in the field so you can logically allocate your assets, and spend more time working than worrying.
Because of the possible integration with social, analytical, sensor and big data technologies, some FSM solutions now offer intelligent field service cloud services, which allow it to make recommendations prior to operational problems arising, and recovering from operational interruptions.
Field Service Management software is becoming increasingly popular because your mobile workforce can stay in touch, educated and productive, which is essential to increasing business and customer satisfaction.