When it comes to their point of sale system, McDonald's takes a slightly different approach to most other companies. At the core of their POS system is NewPOS, an EPOS system which was initially developed by Savista and later bought by Torex.
In 2008, the development of this system was taken in-house, allowing the McDonald's IT team to adapt it to the chain's specific needs. The new system is called NP6.
McDonald's has developed and adapted the NewPOS system to help them to manage their supply chain, staff productivity and to speed up customer services.
Recently they have added customer operated touchscreens. This helps speed up the ordering process in their busiest stores. The video below shows this customer operated touchscreen in action.
The NP6 is a touch screen system. It mainly uses pictures of the meals, which are easier to recognize at speed than the seven letter abbreviations the old system used.
There is no need to work out the correct amount of change to give a customer, as the NP6 will do this for you.
There are different menus loaded on the system for different situations, e.g. breakfast, favorites and an employee discount menu.
Once orders have been placed on the NP6 they are automatically sent through to the kitchen, so that’s one less thing for the employee working the cash register to worry about.
It can take new employees a few days to get used to it, even if they have worked with a POS system before, but McDonald's provide fantastic training so it won’t take long to master it.
The system has been designed to be as intuitive as possible and really is one of the easiest to use once you have completed the training.
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